Refund policy

Chaos & Camo Boutique wants you to be completely satisfied with your order and experience.

We understand shopping online sometimes requires exchanges to get the right fit.

EXCHANGE QUALIFICATIONS:

-Exchanges only. No refunds. Store credit will be issued if item is out of stock.

-You have 14 days of customer receiving item(s) . Any claims after will be declined.

Exchanges need to be postmarked within 4 business days of filing an exchange claim with us. If you delay sending back to us, we reserve the right to refuse your exchange and return package to sender.

-All items must be unworn, unwashed, unmarked and suitable for resale.

-Accessories such as bath bombs, coasters, hat charms, and headwear are final sale and exchanges are not accepted.

-Customers are responsible for paying postage to reship to us. We will then reship your exchange back to you at our expense.

-We do not accept items to be exchanged that were already previously exchanged. Store credit sales are also final. No exchanges accepted.

TO BEGIN EXCHANGE PROCESS: Please email us at: Hello@chaosandcamo.com. Please include: -Your name, order # and reason for exchanging product.

If qualifications to exchange are met, you will be emailed our address to mail your exchange to.

Exchange form must be filled out and included inside your return bag with item or a store credit will be issued instead.

*ANY ITEMS THAT DON'T MEET THESE PARAMETERS WILL NOT BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.

-If a product arrives to you with defect / damage or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return and replacement item will be reshipped at our expense. Please email us details and a quick picture of issue.

-Chaos & Camo Boutique is not responsible for lost or stolen packages. 

Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided by customer and item is returned to us, we will contact you. Any orders shipped to invalid customer supplied addresses are final and will not be replaced.

-If a package is marked as delivered to your address via USPS, we are unable to replace or provide store credit. You will need to file a missing / stolen claim directly with USPS. Once we turn over a package to USPS, it becomes their full responsibility. Chaos & Camo Boutique cannot be held liable for security and safety of your order sitting in a mailbox or porch.

*All sales to CANADA are final. No returns, exchanges or store credit are available.